How Do I…?

We have compiled a list of some frequently asked questions.  Don’t see your question here?  Call us at (907) 459-1020 or email us at library@fnsblibrary.us.

 

LIBRARY ACCOUNT/CIRCULATION 

 1.  How do I get a library card?

  • Any person 18 years of age or older residing or owning property within the Fairbanks North Star Borough is eligible for a free card from the FNSB Libraries.  For more information, as well as a list of acceptable forms of identification and address verification, click HERE

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2.  How do I get a library card if I do not live in Fairbanks North Star Borough?

  • Non-resident cards are issued to residents of the State of Alaska who live outside the Fairbanks North Star Borough.  Government issued photo ID, verification of mailing address, and proof of date of birth are required.  A non-refundable fee of $40 per year is charged.  Non-resident cards must be renewed annually.  Note, this card does not allow for remote access of databases and ematerials.

  • Temporary cards are available to visitors, and to anyone unable to verify a local mailing address.  Government issued photo ID, a local temporary address, and verification of mailing address are required.  A non-refundable fee of $20 is charged.  A temporary card is valid for 6 months, and entitles a patron to borrow up to 5 items at a time. Note, this card does not allow for remote access of databases and ematerials. There is no renewal of temporary cards.

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3.  How do I get my child a library card of his or her own?

  • A parent or legal guardian 18 years and older may sign for a minor ages 6-17.  For more details about signing up for a library card click HERE.

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4.  How do I renew my Library Card?

  • Library cards are scheduled for renewal periodically in order to maintain current records.  The white sticker on the top left of your Library card indicates the month and year of your card’s renewal period.  Simply stop by the Circulation Desk at Noel Wien Library or the Help Desk at North Pole Branch with current identification and address verification to renew your Library privileges.  

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5.  How do I find out how long I can keep an item out?

  • Most items check out for 28 days:
    • Audiobooks (CDs, Playaways)
    • Books
    • CDs
    • CD-ROMs
    • Nonfiction Videos/DVDs

  • Some items check out for 7 Days:
    • Feature film and TV DVDs
    • Video Games

  • Notable and poplar section checks out for 14 Days:
    • New Books 

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6.  How do I return books to the Library?

  • There are book and media drops outside each location and inside the buildings.  Materials may also be returned to the Circulation Desk at Noel Wien Library and the Help Desk at North Pole Branch.

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7.  How do I return my books after the Library closes?

  • You may drop off Library materials in the book and media drops conveniently located near the entrances of Noel Wien Library and North Pole Branch.  
    • Note: Magazines should be returned inside at all times.  

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8.  How do I renew materials by: phone / in-person / online?

  • To renew by:
    • Phone: Call (907) 459-1020 during our operating hours and choose to speak with Circulation.  Please have your library card number handy.
    • In-Person: Stop by the Circulation Desk at Noel Wien Library or the Help Desk at North Pole Branch during operating hours and a staff member will be happy to assist you.
    • Online: Have your library card barcode number ready (whole number, no spaces) and your PIN ready.  Use our online catalog, Enterprise, to renew your materials.  Click HERE, then find the “Log In” link at the top of the page.

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9.  How do I learn more about overdue & lost materials?

  • About overdue materials: The Library does not charge an overdue fee, but multiple notices for overdue items will be sent. These items must be returned or paid for before you will be allowed to check out or renew material. If you receive notice from the library stating that you have have not returned an item and you are sure that you have, please contact the Circulation Desk at (907) 459-1020.

  • Lost or damaged materials: Patrons will be charged the cost of the lost or damaged item plus a $15.00 processing fee. However, no processing fee will be charged for browsing paperbacks or magazines. Replacement copies for lost or damaged items are not accepted.

  • Incomplete materials:  When library materials are returned missing a part or piece, the patron has four weeks to return the missing components. Patrons who fail to do so within the four-week period are charged a non-refundable fee.

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10.  How do I place an item on hold?

  • If an item is already checked out by another patron, you may place a hold on the item within our Online Catalog.
    • Log into your account, have your Library Barcode and PIN handy.  Locate the item in the catalog and select the ‘Place a Hold’ button.  Then select the branch at which you would like get the material.
      • If you do not have your PIN, contact the Circulation Desk at (907) 459-1020.
      • If you need assistance placing holds via the Online Catalog, please see a librarian at the Reference Desk (Noel Wien) or the Help Desk (North Pole) for assistance.

    • When your item is available for pick up you will be notified and you can collect your item at the Circulation Desk in Noel Wien Library or the Help Desk at North Pole Branch.

    • Items not picked up after 7 days are returned to the shelves.

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11.  How do I request an item the library does not own?

  • Library card holders may place an inter-library loan request (ILL) by speaking with a librarian. ILL is a cooperative service among thousands of libraries nationwide, sharing various types of materials in addition to books.  Because we need to make special arrangements to borrow a title, a request may take several weeks to arrive for pick-up.

  • Patrons may request the Library purchase a title to be added to the Library’s collection.  If your request is approved and you have provided contact information, we will notify you so that you may place a hold on the item.  To fill out a Material Request Form, please see the Reference Desk at Noel Wien Library or the Help Desk at North Pole Branch.

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12.  How do I replace my lost library card??

  • It is important to notify Circulation immediately at (907) 459-1020, if you library card is lost.  You are liable for any and all charges.  The fee for a replacement card is $7.00.

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13.  How do I learn more about my Library Card PIN?

  • Your library card PIN (Personal Identification Number) is a four digit personal identification number randomly assigned to your card when you register. It is a security code for using your library card online, and it is necessary to enter when logging into your library account.  You may change it to something different, either letters or numbers, or a combination of both, via our Online Catalog or by stopping by the Circulation Desk at Noel Wien or the Help Desk at North Pole.  If you have forgotten your PIN, please see or call Circulation, (907) 459-1020 for further assistance.

  • Your PIN allows you to see your checkouts, renew your books, and see your place in line for holds. Have your library card barcode number and PIN available to log into the Online Catalog.  Click HERE and then click on the Log On link.  If using a public computer, please remember to log out of your session.

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14.  How do I get notified regarding books I requested?

  • If you supplied an email address during library card sign up, we will email you notices regarding your account, including requests.  Otherwise we will call you at the phone number provided during signup.  If you are not hearing from us, we suggest you give Circulation a call at (907) 459-1020 to verify your information on file is correct.  Check your spam folder if your information is correct and you are not receiving email notices.

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COMPUTERS & eMATERIALS

1.  How do I reserve a computer?

  • FNSB Libraries provides public access computers at both Noel Wien Library and North Pole Branch. You make a reservation using your library card or with a temporary card.  For more information about signing up for a library card, click HERE.

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2.  How do I use a computer if I don’t have a library card?

  • If you do not have a library card, see the Reference or Circulation Desk at Noel Wien Library, and the Help Desk at North Pole Branch for a temporary card.  We encourage all FNSB residents to get a library card.  Not only will it save you time, but you will also have remote access to eMaterials and databases.

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3.  How do I learn more about the software the Library computers have?

  • Our computers are PCs with Microsoft Office productivity suite installed (MS Word, MS Excel, etc), and popular and commonly used internet browsers.   For specific information about the availability of certain software on our patron computers, please contact the Reference Desk at (907) 459-1020.

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4.  How do I learn more about how computer sessions work?

  • To obtain a computer session, scan your library card or temporary card at the Computer Reservation Kiosk.  This computer will assign you a PIN number to be used with your barcode number, no spaces.  Session lengths offered vary from 55 minute, by reservation, or 15 minute on a first-come first-serve basis. All stored data is removed after each session. 

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5.  How do I learn more about adaptive technology available on computers for people with disabilities?

  • Eyehelper: This computer terminal is available on a first come, first serve basis for patrons with low vision at Noel Wien Public Library and North Pole Branch.  Please see the Reference Desk for assistance. 

  • Special Access: Computer terminals accommodating our vision-impaired or disabled patrons are available. Please see the Reference desk at Noel Wien Library or the Help Desk at North Pole Branch for assistance with making a reservation. 

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6.  How do I learn more about laptop and iPad checkout for in-house use at the library?

  • Laptops and iPads are available for checkout, in-house use only, for up to three hours daily.  To borrow a device, see the Reference Desk at Noel Wien Library or the Help Desk at North Pole Branch.  We will hold on to your Library Card or valid ID while you are using the device.  Please remember to shut down the borrowed device to protect your privacy.  Note, patrons may only borrow one device at a time. For a list of acceptable identification click HERE.

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7.  How do I connect to the WiFi?

  • We are pleased to offer free WiFi, no password required, at Noel Wien Library and North Pole Branch.  Simply bring your device and connect to the Library’s WiFi.  If you are having trouble connecting, please see a librarian for assistance.

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8.  How do I learn more about scanners?

  • Noel Wien Library has a dedicated flatbed scanner computer terminal for patron use on a first-come, first-serve basis, for up to a 30-minute session.  A scanner is also available at North Pole Branch.

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9.  How do I learn more about the cost of printing at the library?

  • Our printing services are available at Noel Wien Library and North Pole Branch:
    • Black&White, 8.5″x11″, each: 10¢
    • Color, 8.5″x11″, each: 50¢
    • Black&White, 11″x17″, each: 50¢
    • Color,11″x17″, each: $1.00

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10. How do I wirelessly print from my own device to the library printers?

  • With our wireless printing service, you can use your personal computer or mobile device to print to the library’s printers from anywhere with an internet connection.  Simply submit documents for printing, and then come to the library to release and pick up your document(s) using the same email address used to submit your print job.  Your print request will be held until closing of the day it was submitted.  For more details and how to get started, click HERE and find the “Wireless Printing” tab.

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11.  How do I connect to library databases from outside of the library?

  • FNSB Public Libraries offers access to powerful databases, with remote access.  Simply have your library barcode number, no spaces, handy.  See this full list of Library Databases.  
    • Please note:  Ancestry.com Library Edition and Mitchell ProDemand Auto Care are available for in-library use only.

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12.  How do I stream and/or download books, audiobooks, movies, music, and more?

  • FNSB Public Libraries patrons have access to thousands of titles in various formats: ebooks, audiobooks, movies, and music. These titles are available online for downloading and/or streaming to your digital device.  For more information, tutorials, and to get started, click HERE.  Have your library card barcode number handy.

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SERVICES/GENERAL QUESTIONS

 1.  How do I learn about the study rooms?

  • Noel Wien Public Library and North Pole Branch have an assortment of spaces designed to be utilized by small groups and individuals on a reservation basis.  Our study rooms are available by walk-in or can be reserved with a limit of two hours per day free of charge up to 4 weeks in advance.  To learn more about our study rooms, please click HERE.

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 2.  How do I learn more about meeting rooms available at the Library?

  • Noel Wien Public Library and North Pole Branch have an assortment of spaces designed to be utilized for larger groups on a reservation basis.  Our meeting rooms can be reserved with a small fee, and we also provide equipment such as projectors, sound, and even a grand piano.  To learn more about our meeting rooms, please click HERE.

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 3.  How do I access old newspaper articles?

  • Two digital microfilm machines are available for patrons’ microfiche/microfilm research needs at Noel Wien Public Library. Staff is on hand to assist with instruction on the use of these tools. Printing is available for a fee.
  • The Library also subscribes to databases, some with full text newspaper articles.  Click HERE for a list of databases.  To access these databases remotely, please have your library card barcode number and PIN handy.

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 4.  How do I learn about Library programs?

  • Bookmark Library Programs to keep track of what is going on at the Fairbanks North Star Borough Public Libraries. Like us on Facebook as well; we post upcoming programing, as well as weekly book picks and noteworthy photos.

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 5.  How do I learn about the fax machine for public use?

  • A self-service fax machine is available for cost. Patrons are able to send faxes out, but are not able to receive faxes at the library. Patrons may use a credit card for payment. rPrepaid fax cards can be purchased at the Circulation desk at Noel Wien Library, or at the Help Desk at North Pole Branch.

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 6.  How do I get tax forms?

  • The IRS sends us a limited quantity of the most commonly used tax forms each year, as well as a large binder with many other tax forms for making photocopies.  Tax forms are made available as soon as they are received.  The binder of forms for photocopying is kept at the Reference Desk at Noel Wien Library and the Help Desk at North Pole Branch.  If you need any assistance locating a particular form, please see a librarian.

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 7.  How do I donate books and magazines?

  • Thank you for your generous support!  The Fairbanks North Star Borough Libraries accept donations of used books and audio/visual materials.  Items that meet the libraries’ selection policy and are in good condition may be added to the library.  Items not selected for the library collection are sold in the libraries’ ongoing book sale, with all proceeds going towards the purchase of new library materials. 
    • Currently, due to the generous donations of materials we receive, we can only accept a combined total of 5 banker box sized boxes of books and audio/visual donations per person, per month.  
    • We do not accept textbooks or magazines as donations.

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 8.  How do I learn about Library tours?

  • To arrange tours for children in grades 5 and under:
  • For children grades 6 and up, teens, and adults:

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 9.  How do I learn about the Library’s Summer Reading Program, and how can I enroll my child?

  • Our Summer Reading Program begins in May.  Bookmark Berry Room Kids and North Pole Kids for updates on the Summer Reading Program, as well as children’s programing throughout the year.  You can also like us on Facebook to keep in touch with all the library news, programming and items of interest.

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 10.  How do I request that the library purchase a title?

  • If we do not own certain titles, patrons are invited to fill out a Materials Request Form.  Please see a librarian at the Reference Desk at Noel Wien Library or the Help desk at North Pole Branch to fill out your request.  If you supply a mailing or email address, we will contact you if the library decides to acquire your suggestion.  Once you receive notice, you may then place a hold on the item.
    • Click HERE for more information regarding placing holds on library materials.

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NOEL WIEN PUBLIC LIBRARY: 1215 Cowles St, Fairbanks, AK 99701. (907) 459-1020. library@fnsblibrary.us
Monday-Thursday: 10AM-9PM. Friday: 10AM-6PM. Saturday: 10AM-5PM. Sunday: 1PM-5PM.
[Closed on Sundays from Memorial Day weekend through Labor Day.]

NORTH POLE BRANCH LIBRARY: 656 NPHS Boulevard, North Pole, AK 99705. (907) 488-6101. northpole@fnsblibrary.us
Tuesday-Wednesday: 11AM-9PM. Thursday-Friday: 11AM-6:00PM. Saturday: 11AM-5PM. [Closed on Sundays & Mondays.]

BOOKMOBILE, HOMEBOUND, & OUTREACH SERVICES: (907) 459-1031. bookmobile@fnsblibrary.us

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