Show All Answers
Yes, by appointment only. In response to the COVID-19 pandemic, and in effort to keep our visitors and staff members safe, we are not currently accepting walk-in visitors. We are offering services by appointment only. The Animal Shelter will remain closed for public visitation through the duration of the pandemic.
Yes. Services are still being provided by the Enforcement Team, however they are responding to high priority calls first and evaluating other calls based on available staffing.
High priority calls include:
Non-emergency calls include non-aggressive stray animal pickups, leash law complaints, barking and nuisance complaints, and conflict mitigation scenarios. Great effort will be taken to return pets to their owners in the field to reduce the influx of animals at the Animal Shelter.
Yes. Because of the mandates and precautions associated with COVID-19, staff members have had unexpected quarantine requirements, sick days, childcare issues, etc. We are committed to providing the best customer service possible during these uncertain and difficult times.
Yes. Rabies vaccines and microchip services are being offered by appointment only. Because our focus is on moving animals through the shelter, we prioritize adoptions and redemptions first and schedule other services where there is availability.
We have reduced the adoption fees by 50% through the duration of the pandemic. Our meet and greet services have been suspended and therefore adopters don’t have a chance to personally interact with the pet before adoption. Because of this we are offering a 100% money back return for 2 months if the animal you have selected doesn’t work out.
Animals can be seen on PetHarbor (https://phshelter.com/FNSB). PetHarbor is linked to our software system and updates every hour with the most current inventory, so check back often! Animals can also be seen on Facebook, but this may not show an all inclusive inventory of the animals at the shelter.
We strive to provide accurate and informative descriptions, photos, and interactive videos for the animals available for adoption.
Owners should have a plan for their pets, including a 30 day supply of pet food and medications, as well as a contingency plan with family, friends, or neighbors to care for their pets if they are unable to do so. It is also recommended that you keep a kennel available in case the animal(s) needs to be transported as well as written instructions for care, including feeding and administration of medication. You may also wish to have vaccine records available in case the animal needs to be boarded.
Yes, but it isn’t recommended. Individuals impacted by the COVID-19 virus are encouraged to keep their pets with them while they are in home quarantine, as recommended by Centers for Disease Control (CDC), World Health Organization, American Veterinary Medical Association, World Small Animal Veterinary Association, and others. It is suggested that infected owners limit close contact with their pets and wear a facemask while caring for them.
If you have been infected with the COVID-19 virus and have no choice but to surrender your pet, please fill out the surrender form completely and indicate that you pet has come from a COVID-19 positive home.
As we continue to learn more about the virus, these recommendations may change.
According to Centers for Disease Control (CDC), World Health Organization, American Veterinary Medical Association, World Small Animal Veterinary Association, and others, there is currently no evidence of companion animals spreading COVID-19. The spread of the virus currently appears to be the result of person-to-person transmission.
It is therefore recommended that, whenever possible, pets stay at home with their human families. Companionship with pets promote both human and animal health and welfare, especially in these uncertain times.
Thank you for your interest in helping! Here are some ideas:
Keep your pets at home and restrained. Keeping your pets at home and safely restrained is the biggest help citizens can do to keep animals out of the shelter. Waiting to rehome pets until after the pandemic is over is also critical to helping minimize the population of animals in the shelter. Unless an animal is sick, injured, or in immediate danger, its best to remain in a home and out of the shelter.
Offer support and supplies: Social media is a great way to reach out to our community to offer resources that may be available. Families may need animal food and supplies because of a loss of a job, etc. Posting your need for help or posting availability to help is a way that the community can help each other without having to bring pets to the shelter. Consider dropping off some animal food at our Pet Pantry located on the back side of the Animal Shelter.
Plan for your pet in case you get sick. It’s important to incorporate pets into your preparedness plan. Pets should stay with their families whenever possible. This should include stocking up on essential supplies such as pet food and medications. Having a contingency plan for family, friends, or neighbors to care for your pets if you are unable to do so is highly recommended.
No. The Animal Shelter is under an operational closure due to Governor Dunleavy’s HealthMandate 11, requiring all non-essential business cease operations. The Animal Shelter will remainclosed until April 11th or until the Governor rescinds, amends, or extends this Mandate. During thisoperational closure, Animal Control is continuing with essential services to include responding tohigh priority calls, animal care, adoption, and redemption.
A service area is a taxing jurisdiction within the borough that has been established to provide a special service such as road maintenance or fire protection.
The service area sponsor and staff in the Rural Services Division draft the preliminary boundary. Staff completes a technical review and the site visit to ensure that certain criteria are considered.
The sponsor submits a completed application to the Rural Services Division prior to the application deadline. After the request has been reviewed, staff will prepare a petition, a map of the proposed annexation, and a current tax roll of property owners. These materials are given to the sponsor.
The petition is a means to involve property owners in the request for a service area. Once the required signatures are obtained, it serves as evidence that there is sufficient interest to proceed with the request.
Any legal property owner as shown on the current property tax roll, within the area proposed for annexation, may sign the petition.
Property owner(s) of at least 51% of the property in the proposed service area or the proposed annexation must sign the petition. If a property owner(s) owns more than 25% of the property being proposed, their signature is required for the process to move forward.
The petition signatures are verified by the borough clerk to confirm that the required number of signatures are affixed, and are those of valid property owners within the area proposed for annexation to the proposed service area. Rural Services staff prepares a report, an appropriate boundary map, and ordinance that are presented to the Borough Assembly for action. An informational public meeting is held for all affected owners.
All affected property owners are sent written notification of when the ordinance is to be considered by the Assembly. If an annexation to an existing service area is proposed, the commissioners of that service area are notified as well. Public testimony from all interested parties, both pro and con, is taken at the time the ordinance is considered for adoption. After consideration of the issues presented, the Assembly takes action on the ordinance, which may be passed as presented, amended, or defeated. If the ordinance is adopted, an election date is set. The results of the election are a simple majority of those who vote.
Alaska state statutes require two elections if a boundary change is recommended: one election of the voters in the existing service area and one election of the voters in the proposed area. Both elections must pass for the change to take place.
Any qualified voter who lives within the boundaries of the proposed service area or proposed annexation can vote. A qualified voter is anyone who is over 18 years of age, a registered voter, and lives in the proposed or parent service area at least 30 days before the election.
The borough mayor appoints volunteers to serve as commissioners. These appointments are confirmed by the Borough Assembly. People who apply for commission seats must be registered voters living within the boundaries of the service area. The volunteer commissioners manage the service area business.
Depending on the type of service area, there may be a combination of funding sources available:
No, the service is free.
Any person 18 years of age or older residing or owning property within the Fairbanks North Star Borough is eligible for a free card and/or may sign as the parent or legal guardian for a minor age 6 to 17.
Yes. We will help you fill out an application and will issue your card. Government issued photo ID, verification of mailing address, and proof of date of birth are required in order to obtain a library card.
We carry a variety of items for children, young adults and adults: Books, Audio Books (on CD), music CDs, and DVD’s all in both fiction and non-fiction categories. The selections on the Bookmobile include new items each month; we pull all materials from the Noel Wien Library’s full collection in order to fill the Bookmobile with a constantly rotated, fresh variety.
**We also carry a selection of free paperbacks and magazines.
Visitors to the Bookmobile may borrow any of the materials we have on board, plus you may request specific items from the library’s collection and we will bring them to you.
All items checked out from the Bookmobile have the due-date set as the date of our next visit to the home or outlying area – it is approximately one month.
Yes. As long as there are no holds on the item(s), you may renew. Just phone us in the Bookmobile office, 907-459-1031, a few days before we are due to visit you and we will let you know if the item is eligible for renewal.
You can telephone our office at 907-459-1031, email at the email address below or simply tell us when we visit you. We will place the hold(s) and deliver the item(s) to you on the day of your scheduled visit.
Yes. Currently, we visit residents at Eagle Wings, the Pioneer Home, and Denali Center. We also make deliveries to Southall Manor, MLH Manor, Golden Towers, Golden Ages, and Moore Street Apartments.
We visit homebound patrons once each month on a regular schedule with a bag of the patron’s desired materials. During that visit, we pick up returns and chat about what to bring in the future. Patrons often make requests for new items during this monthly visit but are also welcome to request via e-mail or over the phone at any time.
Phone our office, 907-459-1031, to request the service. We will schedule an initial visit to determine your eligibility, issue a card if necessary, and discuss what you’d like us to bring to you. After that, we’ll put you on our regular schedule for deliveries and plan to see you monthly with new library items.
Yes. We cancel only when temperatures drop to -30 degrees Fahrenheit and lower or if road conditions pose a safety hazard.
Yes. You may return items either to the Noel Wien Library or to the North Pole Branch.
Alternatively, you may return items checked out from either of those libraries to the Bookmobile.
Projects can include upgrades and major maintenance to existing buildings, or creating new buildings or facilities. Types of capital improvement projects:
Projects can be funded through several means. The Facilities Maintenance Reserve Fund is expected to be the primary source for local funding. Bonding and grants may also be proposed as a mechanism for funding projects.
Projects will be scored using the nomination forms. The questions used to score projects are the same questions asked in the nomination form. Generally speaking, the nomination form questions are ordered from highest-weighed to lowest-weighed.
No, the cost of the project is not weighed.
No, the amount of times a project is nominated does not help it in the scoring process. Only one nomination for the same project is needed. (Additional support should be demonstrated in question number 24 of the nomination form.)
Engineering, public works, and department-related staff will all be on the scoring committee. We also have room for one member of the public with vertical building analysis or work-related skills.
The nomination period closes on October 11th. Nominations will be evaluated and recommendations will go to the Assembly in the form of a resolution around January 2020. Once projects have been approved by the Assembly, they will be scored by a technical scoring committee. The administration will use the technical scores to help prioritize the projects and place them into the plan. The completed 10-year plan will be presented to the Assembly around April 2020.
We are always looking for innovative ideas!
If a new facility is put into the plan, the siting of the facility will be part of the design process. Ideas for locations of new facilities are always welcome.
Generally speaking, yes. When completing the form, please keep in mind that the actual costs are not required. Staff can help fill these in during the evaluation phase.
The program has changed multiple times over the years. With each change in the program, the application also changes, meaning that you may have to fill out a new application depending on how long it has been since you last applied.
No, unless it is an Environmental Protection Agency (EPA) Certified pellet fuel-burning hydronic heater with an emission rating of 0.1 pounds per million British Thermal Unit (BTU) or less.
If participating in the replacement or removal program, yes. In order to ensure that the old devices turned in as part of these programs are never again used in our area, they must be destroyed.
The devices being replaced must be delivered to the Borough Air Quality Office. They are later taken to a recycling facility, where a Borough staff member witnesses the initial part of the destruction process.
All properties in the Air Quality Control Zone of the Fairbanks North Star Borough are eligible for the change-out program.
Only the legal property owners can apply for the programs. Applications must be signed by all of the legal property owners.
We need to have the original signatures of the property owners on the application, so all applications will need to be either mailed or brought in person to our office at:3175 Peger RoadFairbanks, AK 99709
We do not recommend or promote any particular device or dealer. Different buildings and lifestyles require different types of devices. We recommend checking with local dealers and online to determine which device best suits your needs.
There are many places people can buy wood and pellet stoves. You can check the yellow pages of the telephone directory or online to find local dealers. We also have a list of all known dealers of wood and pellet stoves available in our office.
Simply submit a public records request form to view or receive copies of documents within code enforcement case files. There is no charge to view the file or be emailed copies of documents unless staff hours exceed five hours per request. A $0.25 per page (8.5 by 11 inch) charge will apply to physical copies once the total exceeds $5 per month, per person.
Learn about the process to file a complaint, or, go ahead and submit a Complaint Form (PDF).
Learn about the code enforcement process by visiting the Code Enforcement Process page.
Learn about the procedure to submit a Complaint Form (PDF) by visiting the Code Enforcement Process page.
This is a civil matter. If you are unable to reach an agreement with your neighbor, you may wish to contact the Alaska State Troopers, City Police, or a private attorney to pursue a restraining order or other civil means. For contact information, go to the emergency contacts section. Knowing where your property corners are located will assist with this process.
This is a civil matter. If you are unable to reach an agreement with your neighbor, you may wish to contact the Alaska State Troopers, City Police, or a private land-use attorney. For contact information, go to the emergency contacts section.
If you are not sure where your property corners are, Community Planning’s Platting Office is available to assist with finding any existing plats/subdivisions that show where property corners were placed historically. You may then be able to use a metal detector to find your corner marker. But, if that doesn’t work, you will need to hire a professional surveyor to physically locate existing. or place new, markers in the ground.
For emergencies requiring medical, fire or police response, please call 911. The Code Enforcement Office does not consist of emergency responders. For less immediate concerns, please contact the Alaska State Troopers, City Police, or your local fire department. For contact information, go to the emergency contacts section.
Encroachments are generally semi-permanent in nature and might include "buildings, billboards, walls, fences, driveways, earthworks, culverts, pipe, poles, towers, gates or ditches placed so as to obstruct or impair proper use." But, the most common inquiry about encroachments seems to involve vehicles. To determine if your neighbor’s pickup (or anything else) is an "encroachment," let’s walk through this together:
If the encroachment is occurring on a road or within a road right-of-way inside a Road Service Area (RSA), your complaint form will be forwarded to Rural Services. If it is occurring outside of an RSA, then it will be processed by Code Enforcement.
If the road is within a Road Service Area (RSA), contact Fairbanks North Star Borough (FNSB) Rural Services. For abandoned vehicles on FNSB property (including roadways), contact FNSB Solid Waste. For vehicles on private property, contact the Alaska State Troopers.
The answer to this question can get quite case-specific. But, the following is some generalized information that is intended to give some initial direction to get you started in the right direction:
"Junk" means worn out, dismantled, inoperable or wrecked aircraft, vehicles or machinery or parts thereof, mobile homes or trailers, appliances or furniture, scrap building materials, metals, rubber, paper, plastic, or other scrap or discarded materials.
worn out, dismantled, inoperable or wrecked aircraft, vehicles or machinery or parts thereof, mobile homes or trailers, appliances or furniture, scrap building materials, metals, rubber, paper, plastic, or other scrap or discarded materials.
"Junkyard" means the use of more than 1,000 square feet of a lot or parcels under common ownership for a salvaging operation, including but not limited to the storage or sale of junk or the collection, dismantlement, storage, or salvage of junk. This definition does not include:
the use of more than 1,000 square feet of a lot or parcels under common ownership for a salvaging operation, including but not limited to the storage or sale of junk or the collection, dismantlement, storage, or salvage of junk.
Junkyards are required to make provisions to prevent any contamination of the domestic water supply or excessive surface run-off from the property into adjoining lands or streams." For automobile salvage yards, a drainage plan must be approved by the DEC "specifying the method of disposing of surface run-off from the site (FNSBC 18.96.130.C).
to prevent any contamination of the domestic water supply or excessive surface run-off from the property into adjoining lands or streams." For automobile salvage yards, a drainage plan must be approved by the DEC "specifying the method of disposing of surface run-off from the site
The DEC administers a permit that covers runoff from an "automobile salvage yard." So, if the junkyard is predominately automobiles, then the facility would need to apply for coverage under a Multi-Sector General Permit and develop a Stormwater Pollution Prevention Plan (SWPPP). Although there is no size threshold for the junkyard, it must be a business enterprise, not an individual with 20 cars on their home lot.
The SWPPP can be prepared by the operator and does not necessarily require hiring a professional. The DEC has a template for the operator to fill in and an EPA Manual that helps describe the process of assembling the SWPPP. If you are considering submitting a SWPPP, please look at the DEC website and then call the Stormwater Section of the Division of Water at 907-269-6283 for assistance through the process.
Junkyards are permitted uses only in the General Use (GU-1), Light Industrial (LI), and Heavy Industrial (HI) zoning districts and only when they fully comply with the requirements listed under FNSBC 18.96.130. Section B requires junkyards to be "completely enclosed and obscured from the public view at all times by a sight-obscuring screen."
"Sight-obscuring screen" means a year-round shield of sufficient height and volume to block from sight one abutting or nearby structure or use from another. This may include, but is not limited to, densely planted vegetation, decorative fencing or earthen berms, or a combination thereof (FNSBC 18.04.010.B).
a year-round shield of sufficient height and volume to block from sight one abutting or nearby structure or use from another. This may include, but is not limited to, densely planted vegetation, decorative fencing or earthen berms, or a combination thereof
Yes, this would be considered a "minor kennel" so long as:
To see where minor kennels are allowed, visit "Where can I open a new dog (or cat) kennel?" The full definition of "kennels, minor" is included from FNSBC 18.04.010.B: Kennels, minor" means "a lot on which no fewer than five and no more than 24 dogs or cats, six months of age and older, are maintained out-of-doors or in unheated buildings.
Kennels, minor" means "a lot on which no fewer than five and no more than 24 dogs or cats, six months of age and older, are maintained out-of-doors or in unheated buildings.
The FNSB Code (FNSBC) includes two size thresholds for kennels: minor and major.
For all other zoning districts, raising domestic or commercial livestock is a prohibited use.
"Domestic Livestock" means any quantity of farm animals raised and/or kept for personal use or for occasional competitive use (i.e. 4H, FFA, etc) (FNSBC 18.04.010.B). It is a permitted use only in the General Use (GU), Rural and Agricultural (RA), Rural Farmstead (RF) and Rural Estate (RE) zoning districts and is a conditional use in the Outdoor Recreational (OR) zoning district. In the Rural Residential (RR) zoning district, it is a permitted use for lots greater than 80,000 square feet in area or a conditional use on lots less than 80,000 square feet in area.
any quantity of farm animals raised and/or kept for personal use or for occasional competitive use (i.e. 4H, FFA, etc)
"Commercial livestock" means any quantity of farm animals kept with the intention of selling related goods and/or services (FNSBC 18.04.010.B). It is a permitted use only in the General Use (GU), Rural and Agricultural (RA) and Rural Farmstead (RF) zoning districts.
any quantity of farm animals kept with the intention of selling related goods and/or services
For all other zoning districts, raising domestic or commercial livestock is a prohibited use. Note: Livestock grazing is a conditional use in the Mineral Lands (ML) zoning district.
Building permits are only required within the City of Fairbanks (phone: 907-459-6720) and City of North Pole (phone: 907-488-8593). Since the FNSB has not adopted a building code, building permits are not required in the Borough at-large outside of these two cities. However, a zoning permit may still be required whether within or outside of the city limits and, if commercial, you may still be required to get approval by the State Fire Marshal.
You are required to obtain a zoning permit before any excavation, construction, relocation, or installation is started for a new use (FNSBC 18.104.080.B).
before any excavation, construction, relocation, or installation is started for a new use
The only exceptions to this requirement are if the property is within a General Use (GU) zoning district (and outside of a special landscape area overlay zone) or if the lot is just being cleared or graded (FNSBC 18.104.080.B.1 and 2).
If within the GU zoning district, you may still opt to submit a zoning permit to establish a starting point for a use or the construction date for a structure. This could be helpful to affirm grandfather rights in the future. Please see FNSBC 18.84.020 for other uses within the GU zoning district that require a conditional use permit.
Please note that all commercial marijuana establishments require approval via a zoning permit or conditional use permit.
Note: Existing development constructed after being mapped in the special flood hazard area (SFHA) is required to still have a floodplain permit and is in violation of the floodplain management regulations.
Before a person starts construction on any new or substantially improved structure:
The National Flood Insurance Program (NFIP) defines a flood as a general and temporary condition of partial or complete inundation of normally dry land areas (at least 2 or more acres or 2 or more adjacent properties) from overflow of inland or tidal waters or from the unusual and rapid accumulation or runoff of surface waters from any source.
a general and temporary condition of partial or complete inundation of normally dry land areas (at least 2 or more acres or 2 or more adjacent properties) from overflow of inland or tidal waters or from the unusual and rapid accumulation or runoff of surface waters from any source.
Flood zones are land areas identified by the Federal Emergency Management Agency (FEMA). Each flood zone describes that land area in terms of its risk of flooding. Everyone lives in a flood zone it’s just a question of whether you live in a low, moderate, or high-risk area.
Land areas that are at high risk for flooding are called SFHAs or floodplains. These areas are indicated on Flood Insurance Rate Maps (FIRMs) and are designated with an "A". In high-risk areas, there is at least a one in four chance of flooding during a 30-year mortgage. Properties in the SFHA with federally backed loans require flood insurance.
If you live in the Fairbanks North Star Borough (FNSB), you can call the Flood Plain Administrator in the Community Planning Department at (907) 459-1260.
Visit the FloodSmart website to find out what your flood risk is.
The BFE is the height of the base (one percent annual chance) flood, usually in feet, in relation to the National Geodetic Vertical Datum of 1929 (NGVD29), the North American Vertical Datum of 1988 (NAVD88), or other datum reference in the Flood Insurance Study (FIS) report, or average depth of the base flood, usually in feet, above the ground surface.
No, Fairbanks North Star Borough (FNSB) does not charge for a Floodplain Permit. We have 30 days to process Floodplain Permits.
An EC is an administrative tool of the National Flood Insurance Program (NFIP) which is used to provide elevation information necessary to ensure compliance with the community floodplain management ordinances, to determine the proper insurance premium rate, or support a request for a Letter of Map Amendment (LOMA).
The certificate is issued by the Fairbanks North Star Borough (FNSB) floodplain administrator pursuant to the requirements of FNSB 15.04.055 certifying that at the time of issuance, development described in the certificate was in compliance with the floodplain management requirements of the Fairbanks North Star Borough.
After you receive your Floodplain Permit and your project has been completed, you will submit a certificate of compliance application along with the required documentation certifying that your development complies with applicable requirements and standards set forth in Fairbanks North Star Borough (FNSB) Title 15 no later than 60 days after obtaining a finished construction elevation certificate or flood-proofing certificate, if required.
At a minimum, this will include an elevation certificate certifying the elevation of the lowest finished floor (including basement) of all new and substantially improved buildings; a report stating that the ability of the channel to adequately carry floodwater will be maintained at the same capacity as prior to alteration for watercourse alteration or relocation; a Zero Rise Certification for construction, fill or other development in a regulatory floodway.
A LOMA is an official amendment, by letter, to an effective National Flood Insurance Program (NFIP) map for insurance purposes. A LOMA establishes a property’s location in relation to the Special Flood Hazard Area (SFHA). The letter becomes effective on the date sent.
If you live in the Fairbanks North Star Borough (FNSB), you can call the floodplain administrator in the Community Planning Department at 907-459-1260. The property is required to have the floodplain permit and certificate of compliance certifying the property meets Title 15 regulations.
Upon receipt of all required data a LOMA or LOMR-F, the Federal Emergency Management Agency (FEMA) issues a determination within 60 days. Upon receipt of all required data to support a LOMR, FEMA issues a determination within 90 days.
The NFIP is managed by the Federal Emergency Management Agency (FEMA) and contains three components: flood insurance, floodplain management, and flood hazard mapping. Participation in the NFIP is determined by whether the community adopts and enforces floodplain management ordinances in exchange for the protection of federal flood insurance availability to its citizens.
No, flood damage is not typically covered by a homeowner’s insurance policy. A flood insurance policy covers surface water flooding (see "What is a flood?").
No, there is a 30-day waiting period from the date of purchase before your policy goes into effect.
Yes, because Fairbanks North Star Borough (FNSB) participates in the National Flood Insurance Program (NFIP) you can buy flood insurance to cover the contents of your home or business.
The 100-year flood (base flood) is a climatic average, that is, there is a one percent chance a 100-year flood will happen in any given year. The base flood could occur more than once in a relatively short period of time.
Over a 30-year mortgage, there is a 26% chance you’ll have a 100-year flood (base flood).
No, this is defined as a water loss and would not be covered under the National Flood Insurance Program (NFIP).
No, unless the National Flood Insurance Program (NFIP) definition of a flood is met (see "What is a flood?").
No. The Borough Attorney is legally and ethically prohibited from representing individuals in private legal matters. The Borough Attorney’s Office only represents the Fairbanks North Star Borough as an entity and its officials and employees in the course and scope of their employment or official duties.
The Borough Attorney works for the Fairbanks North Star Borough, as a government entity. She is appointed by the Mayor and confirmed by the Assembly. The authority and function of the Borough Attorney is set forth in Chapter 2.12, Fairbanks North Star Borough Code.
No, as that could be construed as providing legal advice to someone who is not a client of the Borough Attorney’s Office. If you are in need of a lawyer, these agencies may be able to assist you with an attorney referral:
The Borough Attorney is employed by the Fairbanks North Star Borough, a local government entity. The District Attorney is an appointed official who investigates and prosecutes criminal activities on behalf of the State of Alaska. The District Attorney’s Office can be reached at (907) 451-5970.
Pursuant to Alaska Rules of Civil Procedure, Rule 4(d)(9), the summons and complaint shall be delivered to the chief executive officer (Borough Mayor) or chief clerk (Borough Clerk).
No. Landlord-tenant issues are private civil matters over which the Borough has no jurisdiction. For general questions, you may visit the Alaska Consumer Protection Unit of the Attorney General’s Office website.
No. Please contact the agency that issued the citation or the court system if you have questions.
You may contact:Child Support Services DivisionAnchorage Office655 F StreetAnchorage, AK 99501-6699Phone: 907-269-6900Fax: 907-787-3220Child Support Services Division Website
Mailing Address550 W 7th AvenueSuite 310Anchorage, AK 99501-6699Phone: 907-269-6900Fax: 907-787-3220Child Support Services Division Website
If you received a collection letter for library books:
If you received a collection letter for EMS charges:
If you believe your insurance should have covered all or part of the EMS charges, please contact Systems Design at 1-800-585-5242.
You may contact:Fairbanks Trial Court101 Lacey StreetFairbanks, AK 99701Phone: 907-452-9277
View the Alaska Small Claims Handbook (PDF) form more information.
If a judgment is entered against you, the Fairbanks North Star Borough can garnish up to 80% of your Permanent Fund Dividend (PFD) each year until the judgment is satisfied. You can review garnishments by going to the myPFD website, which will provide you with a case number. Your case information is available at Courtview Public Access Website Alaska Court System. If you have further questions or dispute the garnishment, you can call 907-459-1000 and ask for the legal department.
Reports or complaints concerning any violation of State law occurring in the Fairbanks North Star Borough should be made to the Fairbanks Police Department at 907-450-6500, the North Police Department at 907-488-6902, or the Alaska State Troopers at 907-451-5100. If the matter is an emergency, call 911.
Reports or complaints concerning violations of the Fairbanks North Star Borough Code should be made to the Code Enforcement Division of the Department of Community Planning at 907-459-1260. If it is an Animal Control matter, please contact the Division of Animal Control at 907-459-1451.
View the Complaint Form (PDF).
To review or obtain copies of public records, please fill out a Public Records Request Form (PDF) and send it to the appropriate Borough department.
To pay your citation online, go to Courtview Public Access Website Alaska Court System and search for your case (either by case number, name, or citation number). Select the green Pay icon and follow the instructions to complete the payment.
If a default judgment was entered against you, you can pay the amount due in person at the Fairbanks North Star Borough, Treasury and Budget Division located at:907 Terminal StreetFairbanks, AK 99701
You may also pay the amount due by U.S. Mail (cashier’s checks only) to Fairbanks North Star BoroughTreasury and Budget DivisionP.O. Box 71267Fairbanks, AK 99707-1267
Frequently Asked Questions regarding citations are available at Alaska Court System Self-Help Services.
There is no admission fee to enter Pioneer Park. Feel free to come to the Park and experience a self-guided tour of our artifacts, buildings and grounds! You can also enjoy the playground and Bear Art Gallery at no cost! Some museums and activities charge a nominal fee.
During the Summer season (Memorial Day weekend in May through Labor Day in September) Pioneer Park is open seven days per week from 12:00 pm - 8:00 pm, and offers picnic shelter rentals, shops featuring local artisans, restaurants, museums and community events.
The Alaska Salmon Bake is open daily during the Summer season from 5:00 pm - 9:00 pm for dinner and the Palace Theater offers a daily show at 8:15 pm.
Winter season hours are daily from 6:00 am - midnight and provides the opportunity for self-guided tours of artifacts, buildings and grounds as well as special events.
Yes, leashed pets are welcome at Pioneer Park! We ask that you clean up after your pet by using the Park provided bags deposited into the designated disposal recepticals!
Self contained recreational vehicles are welcome at Pioneer Park in the designated parking areas at a cost of $12.00 per night. Camping is dry camping only as there are no hookups (sewer, electric etc.) available.
A potable water station is available during the Summer season (May-September) at no cost.
No advance reservations accepted-all use is on a first come first serve basis.
Payment can be made on site via the fee payment posts on the East and West end of the main parking lot by using cash into the provided fee payment envelope deposited into the fee payment post or online using a credit/debit card by selecting the number of nights you would like to pay and entering your card information.
A "service area" is a geographic area of the borough designated by ordinance, in accordance with Fairbanks North Star Borough 1.12.150 and Alaska Statute 29.35, within which the borough provides a service not otherwise provided.
Not all taxes are created equal; The Fairbanks North Star Borough is a second-class borough and, therefore, does not have area-wide road powers. Only an area that has elected to allow the borough to collect additional taxes for special services is able to maintain its roads.
Title 12 of the Fairbanks North Star Borough Code of Ordinances, Protection of Public Roads and Areas, specifically prohibits encroachments of the road and the road right-of-way. The practice of moving snow to the road is considered an encroachment because it may create hazards for road users and the hardened snow berms interfere with the snow removal contractors operations.. An encroachment exists when snow is placed on a service area road by a resident, or when vehicles are parked or abandoned on a service area road.
Title 12 of the Fairbanks North Star Borough Code of Ordinances, Protection of Public Roads and Areas, specifically prohibits encroachments of the road and the road right-of-way. An encroachment exists when snow is placed on a service area road by a resident or when vehicles are parked or abandoned on a service area road. Vehicles that are parked or abandoned on a service area road may be removed by Fairbanks North Star Borough upon request of the commission. Rural Services will post the vehicle to warn a resident of an impending tow.
This is a frequently asked question by residents new to the Fairbanks North Star Borough, or by residents moving outside of a city to borough jurisdiction.
On January 1, 1964, Fairbanks North Star Borough (FNSB) was incorporated as a second class borough. A second class borough does not have area-wide powers by Alaska Statute (AS) 29.35.490, however, may establish service areas if a majority of residents living in the area vote to do so in a special service area election. Without area-wide road powers, the borough may only collect taxes for road maintenance if voted to do so by the residents in the area.
FNSB has the following service areas:
A list of FNSB service areas can be found in chapter 14.08 of the FNSB Code of Ordinances.
Each service area determines the level of service they are willing to support by voting on a funding level. Tax caps exist in each service area, so additional funds for road maintenance are not available without a majority vote of the residents of the area.
Road service area commissioners are responsible for the day-to-day maintenance operations within the service area boundaries. Fairbanks North Star Borough has a total of 426 commission seats for road/sewer/street light service areas. Here are examples of some of their duties:
As a resident of the service area:
To be considered for appointment by the mayor for a road service area, you must meet the following requirements:
If you ever call 911, the operator is trained to verbally confirm and verify the phone number and address for every call received. This is the way a 911 call should work, but if a young child or an out of town visitor is calling they may not know your correct address. For this reason, the E911 system must have the correct assigned physical address associated with your phone number.
Yes, if you have independent businesses or residences with separate phone lines, separate addresses are recommended.
The Street Name in your physical address is the last Named Street that you drive on before you turn onto your driveway. Each officially recognized FNSB road (whether public or private) has an assigned Address Number range. Your Address Number is based on where your driveway accesses a Named Road.
You are encouraged to apply for a new address as soon as you know how you will access your property. In the case of proposed construction, the address number will be assigned based on the owner’s site plan of the proposed structure and driveway.
Not as accurate as a survey, generally things should be located +/- 5 feet or so. The important features to show are your lot lines, your proposed construction, and the proposed location of your driveway. If a Zoning Permit Application is required for your construction you can combine the free Zoning Permit Application (PDF) with an Address Request (PDF) (see the Address Locator help screen for instructions on how to print a map to submit with your address request).
If road access to a structure changes significantly (e.g., driveway access is constructed off a different named road) or access moves significantly, then the owner must contact the FNSB and request an address correction. The address correction is free and the FNSB also will send an update on the address to the phone companies, the United States Postal Service (USPS), Golden Valley Electric Association (GVEA), and the E911 dispatch center.
Because addresses can be assigned only based on an officially named thoroughfare, and road names and locations are official only after the final plat is recorded, we can not assign addresses based off road names in preliminary plats. In the case of an existing structure on a plat that has not been finalized, we will attempt to address the location based on existing roads, but the address will most likely change when the plat is finalized. In general, any plat or re-plat which names or renames roads will require addresses to change.
Addresses are issued for a property based upon the proposed location of the driveway and structure on the property. Once you have a good idea where these items will be located, you should visit the Address Locator to create a simple site plan (map) of your property, or visit the addressing coordinator at the Community Planning Department at 907 Terminal Street, Fairbanks. If you have questions about addressing, please email us at or call 907-459-1260.
You can report address discrepancies from the Address Locator and the addressing coordinator will contact you to verify a proper address for your property. If you prefer talking to a human, visit the addressing coordinator in the Community Planning Department, 907 Terminal Street, Fairbanks, or call us at 907-459-1260.
Here are some guidelines for posting your address so that emergency responders (and your friends!) can find you:
Post your numbers so they are large enough to be seen easily from the road. A minimum number height of 2.5 inches is required-but larger numbers may be required, depending on how far they are from the roadway. Address number signs are available for free from the FNSB; call the addressing coordinator at 907-459-1260 or visit Community Planning at 907 Terminal Street.
If the building is not clearly visible from the road, post numbers closer to the road near the driveway entrance, high enough so they won’t be covered by snow.
Post your numbers as many times as necessary so your address is visible from all directions traffic may approach.
If the driveway serves more than one address number, post all numbers at the driveway entrance, and also post the appropriate number at each driveway fork and on the specific building to which it is assigned.
Keep snow and ice cleared away from your numbers. Remove snow, break off icicles or hanging roof ice to ensure your numbers are visible.
Illuminate your numbers when dark outside- use reflective painted numbers, or use a porch light, a nearby street light, a directed spotlight, or purchase electrically-illuminated numbers.
Trim bushes and trees to keep numbers visible
Be sure to move the following items out from in front of your numbers:
If you remove your numbers due to construction or painting of your building, temporarily post your numbers elsewhere, making sure they’re still visible from the road.
If your property is within a platted subdivision, the recorded plat will show easements, but there may be other easements as well. A title search of your property would indicate any easements that encumber your land. The State Recorder’s website is also a good resource.
We recommend you hire a licensed surveyor for an "as-built" to determine if the encroachment actually exists. Our geographic information system (GIS) aerial images are for informational purposes, and should not be used as a replacement for an accurate survey.
Any subdivision development within a flood hazard area must comply with federal regulations and Fairbanks North Star Borough (FNSB) Title 15. A subdivision plat within a flood hazard area must also provide the appropriate base flood elevation (BFE) and benchmarks.
Yes, any proposed subdivision lots must meet the minimum lot size requirements imposed by zoning ordinance.
Come to the Community Planning counter on the 2nd floor of the Juanita Helms Administrative Center and ask for a platting officer. You can also call 907-459-1260 or email us.
View the Area Surveyors (PDF) to find licensed surveyors who can help subdivide your land.
Your land may be within wetlands that are regulated under Section 404 of the Clean Water Act. In that case, a U.S. Army Corps of Engineers permit may be required to place fill or dredge in that area.
Real property means land and improvements, all possessory rights and privileges appurtenant to the property, and includes personal property affixed to the land or improvements (AS 29.71.800).
Real Property Tax Bills and Mortgage Notices are prepared and mailed by the Fairbanks North Star Borough, Treasury and Budget Division on or before July 1st of each year.
You have the option of paying the taxes in full upon receipt of the tax bill on July 1st. The first half installment is due on the first business day in September. The second half installment is due on the first business day in November.
You can view your account information via the Property Database Search Pages or you can call the Treasury and Budget Division at 907-459-1441. For payments made after the due dates, please call the Treasury and Budget Division for the correct amount.
Yes, the Fairbanks North Star Borough offers electronic payment via credit card and e-check. The Borough offers these forms of electronic payment options to provide additional choice and convenience to customers making payment on real property taxes. If using either one of these methods be sure you have your parcel account number(s) (PAN) and the amount you are paying available to complete the transaction.
The credit card payment option will charge the taxpayer a third party convenience fee of approximately 2.5% of the amount paid and will be available through the internet or by phone. If you wish to pay by credit card by phone, you will need to call 800-272-9829 and enter Jurisdiction Code 1206 when prompted.
E-check is also available through a third party and subject to a $1.50 convenience fee. Please note that e-checks are not an acceptable form of "guaranteed funds" for tax foreclosure properties.
Make checks, money orders, cashier checks, or traveler’s checks payable toFairbanks North Star Borough (FNSB)P.O. Box 71320Fairbanks, AK 99707
Note: Please provide a payment stub or parcel account number (PAN) when making payment to ensure payment is applied to the proper account.
If your property taxes are delinquent you will be charged up to a 5% penalty and an annual simple interest rate of 8% on the taxes due. If a delinquency continues beyond the normal collection period, your tax account could incur additional fees such as advertising fees, legal fees, and administration costs.
Confirmation from website dated by 11:45 pm. AST on or before the due date. Envelope postmarked by the U.S. Post Office by 11:59 pm on or before the due date. Cash register receipt/Treasury date stamp received in person by 5 pm on or before the due date. Note: If the due date falls on a weekend or holiday, the due date is the next business day.
Real property taxes are due and payable as billed even if you have filed an appeal on the assessed value of your property. A refund will be made, if appropriate, after the resolution of your appeal.
Yes, payments may be made after the due date, however the amount will increase as additional interest, penalty or delinquent/foreclosure fees accrue.
Yes, but the exact amount will not be known until after the Borough Assembly has established the mill levy for that year.
Credit balances are automatically refunded for all real property tax account refunds. Process time will vary due to the volume of overpayments. If you would like your overpayment applied to the next year’s taxes or to another tax account, you can fax a letter requesting the transfer to 907-459-1449 or send an email to the Tax Office.
Taxpayers who have arranged for their payments to be made through their mortgage company will receive a Tax Notice rather than a Tax Bill. It is the property owner’s responsibility to ensure their mortgage company pays their taxes timely each year. Escrow contracts are between the property owner and the mortgage company. The Borough is not responsible for ensuring your bank pays, however you may call our office or check online (the Property Database Search Pages) to see if your taxes have been paid.
Address changes are processed by the Borough Assessor’s Office at907 Terminal StreetFairbanks, AK 99701
You can also call 907-459-1429 or fax a request to 907-459-1416.
Applications, procedures, and guidelines are available in the Borough Assessor’s Office at:907 Terminal StreetFairbanks, AK 99701
You may also call 907-459-1429.
Real property taxes are billed on a calendar year basis (January through December).
The Borough places a lien against your property for the amount of taxes owed. The lien includes any interest, penalties, and administrative costs charged due to lack of payment.
A lien is a judgment against the property that can be collected by foreclosure and sale of the property.
Foreclosure properties will be either sold at public auction or retained for a public purpose. For more information on the tax foreclosure process, tax liens, and tax-deeded property, visit Tax Foreclosure Information or contact Tax Foreclosure in the Treasury and Budget Division at 907-459-1240.
Payment will be reversed off of the account back to the effective date of the payment. The tax billing system will automatically apply any penalty, interest, and costs as if the payment was never made. An additional $30 will be added for the returned check fee.
Call the Borough Assessors’ Office at 907-459-1429 for all ownership and address changes.
It is the property owner’s responsibility to ensure their taxes are paid timely each year. Failure to receive a tax bill does not relieve the taxpayer of responsibility for timely payment or constitute cause for cancellation.
For additional assessing information call 907-459-1428. For additional tax information call 907-459-1441. Questions unable to be answered by local officials may be directed to the Department of Community and Economic Development, Office of the State Assessor at the following addressState Assessor DCED/DCBD550 W 7th AvenueSuite 1790Anchorage, AK 99501
Call the Department of Community and Economic Development, Office of the State Assessor at 907-269-4605.
You can call us at 907-459-1196, download and use our Americans with Disabilities Act (ADA) Complaint Form (PDF) or request a copy of the form by writing or phoning Fairbanks North Star Borough Transportation Department:3175 Peger RoadFairbanks, AK 99709
You may file a signed, dated, and written complaint no more than 180 days from the date of the alleged incident. The complaint should include:
Please submit your complaint form to:Metropolitan Area Commuter System (MACS) Transportation DepartmentTransportation Director3175 Peger RoadFairbanks, AK 99709
If you are unable to complete a written complaint due to a disability or if the information is needed in another language we can assist you. Please email the Transportation Department or call the department at 907-459-1196.
Metropolitan Area Commuter System (MACS) Transportation investigates complaints received no more than 180 days after the alleged incident. MACS Transportation will process complaints that are complete. Once a completed complaint is received, MACS Transportation will review it to determine if MACS Transportation has jurisdiction.
MACS Transportation will generally complete an investigation within 90 days from receipt of a complaint. If more information is needed to resolve the case, MACS Transportation may contact you. Unless a longer period is specified by MACS Transportation you will have ten days from the date of the request to send the requested information. If the requested information is not received, MACS Transportation may administratively close the case. A case may also be administratively closed if you no longer wish to pursue it.
After an investigation is complete, MACS Transportation will send you a letter summarizing the results of the investigation, stating the findings and advising of any corrective action to be taken as a result of the investigation. If you disagree with MACS Transportation determination, you may request reconsideration by submitting a request in writing to Fairbanks North Star Borough Human Resources Director within seven days after the date of the MACS Transportation letter, stating with specificity the basis for the reconsideration. The director will notify you of the decision either to accept or reject the request for reconsideration within ten days. In cases where reconsideration is granted, the director will issue a determination letter to the complainant upon completion of the reconsideration review.
We encourage that you file the complaint with us. However, you may file a complaint with Alaska Community Transit or the Federal Transit Administration:Federal Transit AdministrationOffice of Civil Rights1200 New Jersey Avenue SEWashington, DC 20590