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Borrowing Services Policy

This policy has been established to provide fair and equitable access to library materials that are available for loan from the Fairbanks North Star Borough Public Libraries.

LIBRARY CARDS–ELIGIBILITY AND REQUIREMENTS:
Any person 18 years of age or older residing or owning property in the Fairbanks North Star Borough (FNSB) is eligible for a free library card from the FNSB Public Libraries. There is a fee to replace a card. The following information is required in order to obtain a standard library card as an adult, or to sign for a card on behalf of a minor:

• Government-issued photo identification (ID)
• Verification of current FNSB mailing address or property ownership, AND
• Date of birth, AND
• Alaska Driver’s License number, OR
• Alaska state ID number, OR
• Social Security Number.

Patrons are encouraged to provide an email address in order to expedite notification about reserved items, overdue items, or other library services.

Library cards are scheduled for renewal periodically in order to maintain current records. The following special types of library cards are available:

Youth Cards:
The signature of a parent or legal guardian is required for persons under the age of 18 wishing to acquire a library card. The signing adult must meet the same requirements and provide the same information that is required in order to get a standard library card. See above. There is a fee to replace a youth card. Youth cards are scheduled for renewal periodically in order to maintain current records.
Non-resident Cards:
Issued to residents of the State of Alaska who live outside of the FNSB. Government issued photo ID, verification of mailing address, and proof of date of birth are required. A non-refundable fee is charged. Non-resident cards must be renewed annually.

Temporary Cards:
Available to visitors, and to anyone unable to verify a local mailing address. Government issued photo ID, a local temporary address, and verification of mailing address are required. A non-refundable fee is charged. A temporary card is valid for 6 months, and entitles a patron to borrow a limited number of items at a time. There is no renewal of temporary cards.

Gold Cards:
Issued to residents of the FNSB by the Fairbanks Library Foundation for a biennial donation to the Foundation. Lifetime Gold Cards are also available. Lost Gold Cards will be replaced free of charge. Gift certificates are available if one wishes to purchase a Gold Card for another person. The same information must be provided as for a standard card. See above.

Reciprocal Cards:
Issued to persons who present a valid library card from a library participating in the Alaska Libraries Reciprocal Borrowing Program. Visit the program’s website for more information: http:/library.alaska.gov/recipborrow/home.html

RESPONSIBILITIES OF LIBRARY CARDHOLDERS

All cardholders accept responsibility for any use of their card, and agree to abide by library policies and procedures. Patrons should have their library cards in their possession in order to borrow library materials. Photo identification will be required of patrons wishing to check out materials without their library cards. Patrons whom staff can personally identify are allowed to borrow without showing ID. A patron under age 18 may give an address and date of birth in lieu of ID. Lost or stolen cards must be reported immediately, and any change of name, address, email address, or phone number should be reported promptly.

Cardholders or parents or legal guardians of minors must pay for all lost or damaged materials and pay all fines and fees incurred on library cards.

BORROWING LIBRARY MATERIALS

Use of an FNSB Library Card:
Library cards are intended to allow patrons the privilege of borrowing materials from the collection, using in-library services such as the public computers, accessing licensed online content, borrowing materials from the University of Alaska Fairbanks Rasmuson Library, and using interlibrary loan services. Some library items, such as those in reference collections, may only be used in the library. All circulating items may be checked out to any valid cardholder.
Loan Parameters:
An outline of loan parameters, including quantity limits for the various types of materials that can be borrowed, is available online at http://fnsblibrary.org or in hard copy upon request.

Media equipment:
A valid library card, government issued photo ID, and payment of related fees are required to borrow media equipment. Borrowing of media equipment is limited to patrons age 18 and older.

Fees:
A schedule of library fees is available online at http://fnsblibrary.org or in hard copy upon request.

Overdue Materials:
Non-return of library materials is a violation of FNSB Ordinance 9.12.020. Patrons who fail to return library materials within one month after the due date are restricted from borrowing additional materials until the overdue items are returned. Large delinquencies are referred to the FNSB Department of Law for collection. As a courtesy, two overdue notices and a bill are issued before charges are referred to the FNSB Department of Law.

When the parent or guardian of a cardholder under the age of 18 changes legally, for instance by adoption or state custody, a new card can be issued with the new parent or legal guardian assuming responsibility for items borrowed with that card. Charges on the original card remain the responsibility of the parent or guardian who signed for that card.

Incomplete Materials:
When library materials are returned missing a part or piece, the patron has four weeks to return the missing components. Patrons who fail to do so within the four-week period are charged a non-refundable fee.

Lost Materials:
Patrons will be charged the original list price of the lost item plus applicable processing fees. Replacement copies are not accepted in lieu of payment for lost items.

Damaged Materials
When an item is returned in a condition such that library staff determines it cannot be repaired and this condition is due to negligence on the patron’s part, the patron is charged the original list price of the item plus applicable processing fees. Replacement copies are not accepted in lieu of payment for damaged items.

Claims Returned Materials:
Patrons who believe that they have returned materials that library records continue to show charged to them may ask that the materials in question be placed in claims returned status. If the item is not found within six months, the patron is responsible for lost materials charges. Items more than one year overdue will not be accorded claims returned status. Patrons are permitted to have up to three items with claims returned status on their library records. Patrons may continue to borrow library materials while they have claims returned items on their records.

CONFIDENTIALITY OF LIBRARY RECORDS
AS 40.25.140. Confidentiality of Library Records.
(a) Except as provided in (b) of this section, the names, addresses, or other personal identifying information of people who have used materials made available to the public by a library shall be kept confidential, except upon court order, and are not subject to inspection under AS 40.25.110 or 40.25.120. This section applies to libraries operated by the state, a municipality, or a public school, including the University of Alaska.
(b) Records of a public elementary or secondary school library identifying a minor child shall be made available on request to a parent or guardian of that child.

The library maintains a confidential database of its users which includes information for personal identification, as well as any library items currently checked out to that borrower. The library does not maintain records of items that individuals have borrowed and returned in the past, except when there are unresolved issues with those items. Materials paid for due to loss or damage remain on a record for a limited time. Collection and maintenance of this information is necessary so that the library can account for Borough property.
Patrons requesting information about their own cards may be given the information if:
• They present their library card; or,
• They are able to furnish a picture ID, or
• They can be personally identified by library staff.
Account information may not be given over the telephone unless the patron supplies their library card number and corroborating personal identifying information from their account.

Confidentiality and Youth Cards:
AS 40.25.140 applies to minor children as well as to adults. Parents or legal guardians who sign for a minor child’s library card thereby accept financial responsibility for items borrowed with that card, as well as any fines or fees incurred with it. Signing adults may, be given the titles of items their minor children have borrowed under the following circumstances ONLY :
• The person requesting the information about a minor’s account is the signing adult, that is, the parent or legal guardian who signed the minor’s registration form at the time the card was issued, and
• Can prove their identity by furnishing photo ID, and
• Can verify the minor’s date of birth, and
• At the time the card was issued, the minor agreed to waive confidentiality for overdue materials and those with other unresolved issues, and.
• The items are overdue or have outstanding issues such as damage or loss.
Under no circumstances may a minor’s address and phone number be released to another person. Alaska statute defines the age of majority as 18 years of age, unless an exception applies. For example, married minors are deemed to have reached the age of majority at 16.

Parents or guardians who object to not having full access to their child’s library record have the following options:
• The parent or guardian can accompany the child to the checkout desk or self-check kiosk, and instruct the child to ask for a printout listing the materials checked out.
• The parent or guardian can retain possession of the child’s card and supervise its use.
• The parent or guardian can check out materials for the child on the parent’s or guardian’s card.

Implied consent to pick up holds or interlibrary loans or to renew materials:
Persons who wish to renew an item or pick up a hold or interlibrary loan item for another patron may do so only if they have implied consent, as in the following cases:
• The person knows the title of items to be picked up or renewed, or
• The person can present the “other” patron’s library card, or
• The person has a signed note giving the name of the individual authorized to pick up materials, or
• Authorization is given to library staff by telephone, and staff is able to positively identify the caller as the cardholder in question.
Implied consent may not be used to obtain other information from the patron record, or to check out materials on a card not issued to the bearer.

Anyone can settle unpaid fines or fees on a library card, but without presentation of the card in question, only the amount of the fines and fees may be discussed.

Law Enforcement Requests for Patron Information
AS 40.25.140 protects the confidentiality of library records except when required by court order. Such requests will be addressed by the Library Director or designee.

Rev. Date 9/17/14