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Patron

Patron Conduct

I. – Policy:

It is the goal of the Fairbanks North Star Borough Public Libraries to ensure that every library facility is available for use to the maximum extent possible and has the atmosphere most desirable to persons using it for its intended purposes, i.e., reading, studying, or using library materials, programs and services. This policy is promulgated in an attempt to provide an environment conducive to these goals. All patrons observing proper conduct in the library are allowed to freely make use of the library. Those whose conduct is disruptive to library operations and other patrons’ use of the library may have the privilege of using the library abridged or denied to the extent necessary to deal with the problem.

II. – Principles of Conduct:

No list can be exhaustive, and any conduct, which disrupts the library, is prohibited. However, conduct in the library building or on its premises which may lead to denial of library privileges includes, but is not limited to, the following:

  • Stealing, defacing, destroying or damaging library property
  • Threatening or harassing patrons or staff members
  • Bringing animals into the library except those needed to assist a disabled person
  • The presence of service animals in the Borough libraries must be in accordance with the FNSB Policy 65.03 (Service Animals Policy)
  • Eating or drinking other than in designated areas
  • Use of tobacco products other than in accordance with FNSB Policy 85.03
  • Use of alcohol or other dangerous substances
  • Use of electronic equipment in a manner that disturbs others. Talking on a cell phone is limited to the lobby or in cell phone booths
  • Talking loudly enough to disturb others
  • Odors so offensive as to disturb others, including perfumes
  • Unhygienic behavior (i.e. spitting, unchanged diaper)
  • Soliciting or selling items in any interior public and/or in staff areas unless authorized by the senior staff member on duty in accordance with FNSB policy on solicitation
  • Anything which may be reasonably expected to result in injury to self or others, including running
  • Misusing the restrooms (i.e., using as a laundry or washing facility)
  • Engaging in unlawful sexual conduct, including but not limited to public indecency, viewing obscene material or offensive touching
  • Being in an unauthorized area, including refusing to leave at closing time, during drills or emergencies, or when asked to do so by a library staff member
  • Leaving a child under the age of 9 unattended in the library or without the supervision of an adult
  • Interfering with another person’s use of the library or with the library personnel’s performance of their duties
  • Sleeping
  • Not wearing proper attire (eg shirts, shoes)
  • Obstructing walkways and entrances
  • Bringing into the library anything which creates an obstacle or takes up seating, including bicycles
  • Any illegal activity

III. – Enforcement:

Patrons engaging in improper conduct may be asked to cease that conduct, to move to another location or activity, or to leave the library. Severe or recurring problems may be dealt with by making library use conditional, and patrons may not be allowed to return until a meeting is conducted with the Library Director or designee that results in a satisfactory plan for the patron’s future compliance with this policy. In general, the least restrictive means which effectively deals with the conduct should be employed.

Supervisors and the Library Security Assistant will primarily enforce the Patron Conduct Policy. Minor problems should be dealt with by the staff member observing it; more serious or recurring problems will be handled by the supervisor on duty or the Library Security Assistant. Only the Director or designee may restrict access to the library for a period exceeding one day, and will institute a patron appeal process from this decision. Police will be called when conduct is illegal, when it poses a threat to the library or an individual, or when an individual refuses to leave the library when asked to do so.

When any serious incident or one in which an individual is asked to leave the library occurs, the senior staff member on duty or the Library Security Assistant will prepare a written account for the Director by the end of the next working day.

Rev. 2/17/2016